Terminal Information Assistant (Casual)
Napier Port is central New Zealand’s gateway to global markets, strategically located on the eastern shipping route. We’re driven by innovation, excellence, and a strong safety culture. Our purpose is clear: Together, we build a thriving region by connecting our customers, people, and community to the world.
As part of the Napier Port Transformation (NPT), we are introducing new ways of working across our terminal operations.
To support this transition, we are seeking expressions of interest for a Casual opportunity as a Terminal Information Assistant, focused on supporting external transport operators as they navigate changes across the port.
These roles are critical in ensuring a safe, smooth, and well-supported experience for truck drivers, helping bring our operational changes to life on the ground.
ABOUT THE ROLE:
You will play a key role in supporting external truck drivers as they enter and move through the port during the NPT transition period.
This is a frontline, customer-focused role, where you will:
- Engage directly with drivers to explain changes to processes and site movements
- Provide clear, supportive guidance to ensure safe and efficient navigation
- Escort drivers within the terminal or to PortPack where required
- Strong communication and confidence following operational processes (essential)
- Ability to accurately capture and communicate information in a fast-paced environment (essential)
- Understanding of the Port Terminal, Sites and layout (ideally)
ROLE RESPONSIBILITIES:
- Capture and communicate real-time operational information
- Assist with system use and information flow across terminal operations with external stakeholders
- Act as a first point of contact for external truck drivers entering the port
- Clearly communicate new processes and changes associated with NPT
- Provide on-the-ground guidance and direction to drivers
- Escort truck drivers to the correct terminal or PortPack locations where required
- Support safe and efficient vehicle movement across operational areas
- Deliver a positive, professional customer experience at all times
- Contribute to a smooth transition for external transport operators
ABOUT YOU:
- Strong communication and interpersonal skills
- Confident engaging with a wide range of people in an operational environment
- Safety-focused with good awareness of your surroundings
- Proactive, approachable, and willing to assist others
- Ability to remain calm and provide clear direction in a busy environment
- Team-focused, with a One Team mindset
THIS IS A GREAT OPPORTUNITY TO:
- Be part of the Napier Port Transformation (NPT) journey
- Support the successful introduction of new systems and ways of working
- Play a visible and important role in customer experience and operational safety
- Work alongside operational teams during a key period of chang
Applications close: Monday, 13 July 2026. Note: You must have current eligibility to work in NZ.
To apply: Submit your Expression of interest, CV and a brief cover letter via SEEK or the Napier Port website.
Disclaimer: At Napier Port, we value diversity and are committed to creating an inclusive workplace where everyone feels respected, supported, and able to contribute their best. We welcome applications from people of all backgrounds, experiences, and perspectives. If you require any adjustments during the recruitment process, please let us know.
Napier Port does not accept unsolicited agency resumes. Napier Port is not responsible for any fees related to unsolicited resumes.
